Service Advisor

Service Advisor – Jaguar Land Rover

Peter Vardy Aberdeen

Salary including bonus up to £34,000 + Excellent benefits

Monday - Friday 8am-6pm and 1 in 3 Saturdays 8am-1pm

Peter Vardy Ltd is a young, innovative, and fast paced, family run company – here to push boundaries to ensure we remain the best at what we do – selling cars. We are leading the revolution to create a future full of ambitious and determined individuals in the automotive industry.

We have an exciting opportunity for an experienced Service Advisor to join our Jaguar Land Rover Team in Aberdeen.

Our Service Advisors are an important component that works as a link between our guests and our workshop. It’s a tricky role, where one foot is in the engine room and the other foot is in the showroom. From welcoming guests, you’ll ensure their smooth journey; from agreeing service or understanding repair requirements; to booking in work and presenting the completed job. Along the way, you’ll liaise with our parts team, suggest additional products and services to the guest, and make sure all invoicing is shipshape. It’s all about giving our guests peace of mind. You must have an enthusiasm for guest experience and a passion for the industry with the confidence to deliver an outstanding service to our guests.

Duties of a Peter Vardy Service Advisor

• Greeting our guests in an enthusiastic and positive manner
• Handle inbound and outbound bookings for service and vehicle repairs
• Agree and fulfil a contact plan with every customer to keep them informed throughout the day of the progress of their vehicle, utilising phone, text and email facilities.
• Provide a thorough and accurate explanation of all additional work recommended and accurate solutions.
• Liaising with workshop and bodyshop to progress work through the system
• Handling customer feedback and complaints and ensuring them we can solve any issue
• Maintaining customer database and records accurately. Ensuring compliance with all aspects of Data Protection.
• Maintain and develop knowledge through attending various training courses and developmental activities

What we are looking for:

• Current experience working as a Service Advisor or experience working in a similar role.
• Exceptional customer service skills
• Target driven
• Excellent communication skills and warm telephone manner
• Ability to multi-task within a busy environment
• A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
• Computer literate

Your Net Better off

Financial Wellbeing

• Best pay scheme for best performance
• PV Cares – Employee discounts and Lease car options
• High Flyers incentives
• 30 days holiday plus additional for long service

Mental Wellbeing

• Mental Health MOT’s
• Dedicated In house counselling team.
• Mental Health First Aid Training (Manager)
• Life Assurance
• Flexible working options

Physical Wellbeing

• Covid health and safety measures
• Access to PV Wellness and Fitness App
• Cycle Scheme

Spiritual Wellbeing

• Company Chaplin support
• Giving back programme
• Mentor Programme
• Colleague Events – Family events, Children’s Christmas party, V in the Barn, The Ball

If you would love to be part of our Peter Vardy family, please APPLY now with an up to date copy of your CV. We look forward to hearing from you soon.